Terms of Service

01About these terms

These terms are an agreement between you and Alto Foundry Pty Ltd (ABN 26 700 585 093) ("Alto Foundry", "we", "us"). They apply when you:

• use our website;
• create or use a Archer account on a free, individual, trial or self-serve plan;
• use an early access, pilot or preview feature; or
• install the Redact-AI browser extension.

By creating an account or using the services, you agree to these terms. If you use the services for an organisation, you confirm you are authorised to accept these terms for it, and "you" includes that organisation.

02Eligibility and accounts

• You must be at least 18 years old to create a Archer account.
• You sign in with a Google or Microsoft account. Keep that account secure, and tell us promptly if you think someone has used your Archer account without permission. You are responsible for activity in your account.
• If you sign in with an account that belongs to an organisation using Archer, you join that organisation's workspace. The organisation can see shared meetings and decisions under its sharing rules, and may manage or close accounts in its workspace.
• Give us accurate information and keep it up to date.

03The services

We provide the services as described on our website and in the product. We improve the services regularly and may add, change or remove features. If we remove or materially reduce a feature on a paid plan, we will tell you at least 30 days beforehand where we reasonably can. If the change materially disadvantages you, you may cancel and receive a pro-rata refund for the unused part of a prepaid period.

Early access and previews

Archer is in early access. Features we label early access, pilot, beta or preview may be incomplete, may change or be withdrawn, and may have lower reliability. Please don't rely on them as your only record of important information. You may stop using them at any time.

04Plans, fees and billing

• Free plans have the limits shown in the product, such as the number of AI-drafted notes each month and how long history is kept.
• Paid plans are billed in advance, monthly or annually, in Australian dollars. Prices shown to individuals include GST. Prices for organisations are shown exclusive of GST, and GST is added to the invoice.
• Renewal: paid plans renew automatically for the same period until you cancel. You can cancel at any time in Settings, and your plan stays active until the end of the period you have paid for.
• Price changes: we will give you at least 30 days' notice of a price increase, which applies from your next renewal. You can cancel before then.
• Refunds: fees are not refundable for partial periods, except where these terms say otherwise or the Australian Consumer Law gives you a right to a refund.
• Late payment: if a payment fails, we will tell you and try again. If it remains unpaid for 14 days, we may move your account to the free plan. Your data is not deleted because of this.

05Your content

• You own your content: your meetings, transcripts, notes, decisions, documents and anything else you put into the services.
• Our licence: you allow us to host, copy, process and display your content only as needed to provide, secure and support the services for you and the people you share with.
• No training: we do not use your content to train or fine-tune AI models.
• Usage measures: we may use measures of how the services are used, which do not contain your content, to operate and improve them. We share them only in aggregated form that does not identify you or your organisation.
• Your responsibility: you confirm you have the rights and permissions needed for the content you put in the services, including other people's personal information.

You can export or delete your content using the product. Our Privacy Policy explains how we handle personal information.

06Recording meetings

Recording a conversation is regulated by surveillance and listening devices laws, which differ between Australian states and territories and between countries. Some require every participant's consent. Before you record with Archer, you must:

• tell everyone in the meeting that it is being recorded and transcribed;
• get consent where the law or your organisation's policy requires it; and
• stop recording if someone objects and you don't have another lawful basis to continue.

Archer reminds you to tell people, but it does not collect or record their consent and cannot tell you whether a recording is lawful. That is your responsibility.

07AI output

Our products use AI to draft notes, agendas, briefs, answers and redaction findings. AI output can be incomplete or wrong, can misattribute who said something, and can miss information that should be redacted. It is not professional, legal, medical or financial advice. Review output before you rely on it, share it or act on it. You are responsible for decisions you make using it.

08Acceptable use

You must not use the services to:

• break the law, or record, collect or share information about people without a lawful basis;
• harass, threaten, defame or discriminate against anyone;
• upload malware, or try to gain unauthorised access to the services, other accounts or our systems;
• disrupt or overload the services, or bypass usage limits or security controls;
• copy, reverse engineer or decompile the services, except as the law allows despite this restriction;
• resell the services, or use them to build a competing product;
• make decisions that significantly affect a person's legal rights, employment, health, credit or access to services based only on AI output, without human review; or
• share your sign-in with others, or let anyone else use your account.

Security research that follows our vulnerability reporting guidelines is welcome.

09Third-party services and connected AI apps

Archer works with services we don't control, such as Google and Microsoft sign-in and calendars, and AI apps you connect such as ChatGPT or Claude. Their own terms and privacy policies apply to your use of them. When you connect an AI app, it can read what you can read in Archer, within the limits described in our Security Policy, and what it does with that content is governed by its provider. We are not responsible for third-party services, and may stop supporting one if it changes or becomes unsafe.

10Redact-AI extension

We grant you a free, non-exclusive, non-transferable licence to install and use the Redact-AI extension for lawful purposes. The extension processes content on your device and does not send it to us. It is provided as a free aid: it can miss information or remove too much, and you must review content before you send or share it. The extension includes open-source components licensed under their own terms.

11Intellectual property and feedback

We and our licensors own the services, software, website and everything in them other than your content. We grant you a limited, non-exclusive, non-transferable right to use the services under these terms while your account is active. We reserve all other rights.

If you send us feedback or suggestions, we may use them without any obligation to you. We will not identify you as the source without your permission.

12Suspension and closing your account

• You can close your account at any time by deleting it in Settings.
• We may suspend or close your account if you materially breach these terms, if your use creates a security or legal risk, or if the law requires it. Where reasonable, we will tell you first and give you a chance to fix the issue.
• We may close free accounts that have not been used for 12 months, after giving you at least 30 days' notice by email.
• If we stop offering a service, we will give you at least 60 days' notice, a way to export your content, and a pro-rata refund of any prepaid fees.
• When your account is closed, we delete your content as described in our Privacy Policy. Content shared with an organisation workspace stays with that organisation.

13Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under that law or any other law that cannot be excluded.

If you acquire the services for business use, and the services are not of a kind ordinarily acquired for personal, domestic or household use, our liability for failing to meet a consumer guarantee is limited, where the law allows, to supplying the services again or paying the cost of having them supplied again.

14Disclaimer

Subject to section 13, we provide the services with due care and skill, but we do not promise they will be uninterrupted, error-free or meet every need, or that AI output will be accurate. Free plans, early access features and the Redact-AI extension are provided as they are. To the extent the law allows, we exclude all other warranties and conditions.

15Limitation of liability

Subject to section 13, and to the extent the law allows:

• neither party is liable for any loss of profit, revenue, goodwill or data, or any indirect or consequential loss; and
• our total liability to you arising out of or in connection with these terms or the services, in any 12-month period, is limited to the greater of the fees you paid us in that period and A$100.

These limits do not apply to liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law. Each party's liability is reduced to the extent the other party caused or contributed to the loss.

16Responsibility for your use

If you use the services for business purposes, you agree to compensate us for reasonable losses and costs we incur because of a third-party claim that arises from your breach of section 6 (Recording meetings) or section 8 (Acceptable use), except to the extent we caused or contributed to the loss.

17Changes to these terms

We may update these terms to reflect changes to the services, the law or our business. We will post the new version here and, for changes that materially affect you, email account holders at least 30 days before they take effect. If you don't agree with a change, you may close your account before it takes effect and receive a pro-rata refund of any prepaid fees. Changes do not apply to disputes that arose before them.

18General

• Governing law: these terms are governed by the laws of Victoria, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Victoria and the courts that can hear appeals from them. If you are a consumer, this does not take away protections given by the laws where you live.
• Disputes: if you have a concern, please contact us first. We will try in good faith to resolve it within 30 days before either party starts formal proceedings, except for urgent relief.
• Notices: we will send notices to the email address on your account. You can send notices to hello@alto-foundry.com.au.
• Assignment: you may not transfer these terms without our consent. We may transfer them to a successor to our business, and will tell you if we do.
• Severability and waiver: if part of these terms is unenforceable, the rest continues. Not enforcing a right is not a waiver of it.
• Entire agreement: these terms, with our Privacy Policy and any plan details shown at purchase, are the whole agreement about their subject.

19Contact

Alto Foundry Pty Ltd · Melbourne, Victoria · hello@alto-foundry.com.au